Password reset is something we probably all have to do from time to time. If for whatever reason you can't remember or have lost your password, don't worry you can request a new one. It takes just 4 simple steps to reset your password.
Password Reset/Forgotten Password?
From any page, select the drop down 'sign in/register' panel which is located in top right hand corner of the page.
This reveals the user panel area. Below the Password box is a link 'Forgotten Password?'
Click on the link, you will be presented with a screen where you simply put in your email address* or your username and then select send.
You will receive an email with a system generated link. Clicking on this link will then be present you with a page where you can enter a new password for your account.
(You need to enter your password twice to make sure it is the same. There is also a password strength1 indicator bar that shows you real-time how 'strong' the new password is.)
Note: This is a secure method of resetting your password as the link is sent to your registered email address with us (we only send to emails we have recorded in our system) and the reset password link is only active for 24 hours (one day).
Note: You need to use the email address* that you have registered with us.
Forgotten the email address you used aswell?
Then please Contact Us and select the category 'Technical Assistance Required / Report a Problem' from the drop down menu. Then provide us in the message as much information as is relevant (for example your First name and Last name, Country and City and such like).
On receipt of this information, we will get back in touch so we can assist you with resetting your account details.
If you just want to change your password click here to find out How to change your Password when you are signed in.
Password Strength1 : Passwords are 'case sensitive' and need to be a minimum of 6 characters long.
We recommend you use a combination of letters (upper and/or lower
case), numbers and special characters like &, @, $ etc. The system
will reject any passwords that are using any characters that are
'illegal' ie not allowed to be used.